Real customer experiences are worth a thousand words. Click on the summaries of the client testimonials below to read the whole thing:
“Ed and Mitch did a tremendous job and deserve recognition for the exceptional job they did. They went well beyond my delivery expectations.”
Ed and Mitch did a great job bringing the materials down into the basement yesterday. They were pleasant and well mannered, outstanding qualities for your company.
Erik went over and above the call of duty today. First off, the delivery was there earlier than we expected and Erik was polite in asking where to put the product. We asked Erik to move some trusses over to the other side of the condo with the Moffett as the crane was setting up. Erik was more than willing to help out. We were very happy he didn’t have to carry trusses to other side of the building. At the end of the day I’m a very happy customer. Please send my thanks to the shipping department.
Outstanding delivery service, far above the competition. Our product was handled in a professional manner and unloaded exactly where and how we wanted it. This is one of the reasons I’m a loyal Olympic customer. Thank you.
Dealing with Garnell was a definite pleasure. Even though I was out of the country for 2 months during the initial construction, Garnell kept in constant contact with myself ensuring I was fully aware of what was taking place with regards to materials, delivery and costs, etc. The deliveries were timely and the material was always of the highest quality. Garnell followed up on a regular basis to make sure there were no shortages and that I was pleased with everything. Kevin
Having dealt with many suppliers, Garnell certainly raises the bar. His attention to detail, follow up, and customer service is unparalleled in this industry. A solid partner in the business. Jeff Stokoe
Garnell, I would like to take the time to acknowledge the outstanding and expedited response that I have received from you on all my requests today. It is not often one would receive a reply within minutes of a question. Although it is small in relation to customer orders, it is very nice to receive the attention I did from you today. Having said that, you and the company just earned a new customer, just on the help alone today AND your prices are very fair. I commend you and the company for the outstanding service. Best regards, it has been a pleasure.
Garnell, the service I received from you was excellent, the materials that you suggested for my deck look great. You were always there to answer any questions that I had during the process. I am beyond satisfied with the products and service. The new deck looks amazing!!! Thanks again for the great service. Mannie Vong
We just had a garage package delivered by Olympic. We got the pro panel package, it was a absolute time saver Garnell showed us how easy it would be .The panels were delivered on time as promised by a very helpful fellow by the name of Trent. He placed it where we wanted it with ease.
I would really recommend this option to anyone. It fit together perfect and myself and 4 buddies had it up and shingled in one day. Many thanks to Garnell for helping explain it. He made sure we got everything we needed and more. We were also able to phone him if we had any questions. I guess my garage in the city will be next. P.S. The extra small charge was well worth it as there is no waste this way.
Just wanted to say that my new garage access door was delivered in a beautiful Olympic truck by Matt this morning at 7:15am (right on schedule). I actually noticed several neighbours pointing to the truck. Matt was very courteous and thorough. Greeted me nicely and introduced himself, with a firm handshake and a smile. The door was well packaged and looked in good shape. I helped him carry it into my garage. I will be unpacking and installing the door this weekend.
Garnell was also very helpful during the ordering process and it went smoothly.
Well done to all. Thank you, Ed
Ed has been doing a great job for us going above and beyond.
He is definitely an asset to your company and the people he delivers too. Chris
We contacted Olympic Building Centre via their online garage package quote request form. We were very pleasantly surprised to hear from Garnell with a quote in less than 24 hours! He was very efficient and got me in touch with a reputable contractor the same day, so that we could get started on our plans to build a new garage. I am very impressed with the service I have received to this point!
S & D
My wife and I were looking to start our deck this spring and was referred to Garnell Ulmer over at Olympic Building Centre for our decking material package. Let me start off by saying Garnell was extremely helpful and friendly. He was very knowledgeable which made it very easy for us as we had no clue on what we needed. Garnell put together a material list for us and was very quick in getting the quote to us. With multiple design changes, which changed the material list, he was always willing to help and was very quick in getting back to us. I would recommend anyone looking for decking material or anything else to see Garnell. Excellent service is hard to come by and Garnell exceeded all our expectations!
My wife and I were looking to start our deck this spring and was referred to Garnell Ulmer over at Olympic Building Centre for our decking material package. Let me start off by saying Garnell was extremely helpful and friendly. He was very knowledgeable which made it very easy for us as we had no clue on what we needed. Garnell put together a material list for us and was very quick in getting the quote to us. With multiple design changes which changed the material list he was always willing to help and was very quick in getting back to us. I would recommend anyone looking for decking material or anything else to see Garnell. Excellent service is hard to come by and Garnell exceeded all our expectations!
Just to let you know my plans changed and I picked up the stuff today.
The guys at the pick up desk were super accommodating and helpful.
Once again you and your team are excellent. Please pass this on to your
superiors. Thanks, James Conley, Hot Shot Roofing & Siding Co. Ltd.
By the way, hats off to the delivery guy this morning. He did a great job with a tough tight spot to drop.
Joe Castellano, ACJ Homes Ltd.
I want to tell you how very impressive Garnell has been during our project. He has continuously met our needs by ensuring that our deliveries are always correct and on time. He has bent over backwards to accommodate us even with short notice and always manages to find a way to get our materials to the site when we need them. He always returns my emails within minutes and is always upbeat and very personable. He is truly a valuable asset to your company and a pleasure to deal with.
Because of Garnell we will continue to use Olympic Builders on all of our future projects. Mark Wills, C.E.T., C.T.(Arch)
We can’t even begin to express our appreciation and gratitude to Garnell at Olympic. From the very beginning his customer service and knowledge exceeded our expectations. His quick responses and constant communication was such a relief and kept us at ease. From answering all our questions, to helping gather all the correct information and arranging for a delivery that was convenient for us, we really couldn’t ask for better. He’s such a pleasure to deal with and his customer service is second to none. For anyone wanting a stress free experience, I 100% recommend Garnell. We will definitely be going back for any future projects.
Garnell was very knowledgeable, friendly and easy to work with. He knew what they had stocked and what was not available. There was no pressure to “order now”…just polite questions.
” . . . In three to four weeks the garden will be in full bloom, more mature and the grass will be even better. If you want you could even send a professional down to take pictures. We are very happy with Olympic and the name comes up often in discussions with friends and neighbors.
In a world of “over-promise and under-deliver” Olympic Building Centre was the exact opposite. Promised price; on the nose. Promised delivery date; done. In fact, when a truck was not available for one of my deliveries on the promised date, Olympic had my trusses couriered to me at their expense. Well done. (Now if they could just send 5 guys along with the trusses to help me put them up 🙂
Personally, as a consumer speaking in this case- the competitive advantage I experienced dealing with Olympic on this small personal project was the “helpful expertise”. I must admit, at first I was just going to run down to the big box store in an evening and grab everything I needed. But then I got to thinking “why am I wasting my time and energy doing it that way”. I’d have to somehow plan it all out, do a material takeoff, cart everything home in several loads etc. And then probably have to go back several times because my takeoff was wrong! Instead, I emailed Jeff with a concept picture of what I wanted to do. He emailed back and forth with me, helped me plan it out, gave me many helpful tips, and even did a little sketch-up drawing for me! This is where the big box cannot compete. I suspect for most people, a DIY project is overwhelming, and this certainly makes all the difference. All I had to do was bring him my idea and he took care of the rest. To tell you the truth, I would have even paid an extra fee for this had he asked.
I really enjoyed working with Garnell Ulmer and the Olympic team. They were always quick to respond to questions over email or call returns. Very knowledgeable and professional. Thomas Payne
Thanks for all your help with the material orders.
I also wanted to recognize Adam from the yard. I have been lucky enough to have him help me out a few times. He is truly committed to customer service and makes sure your customers leave there with their material and peace of mind that it is loaded well. Please pass this on to his supervisor. Hal Turner
After getting a few quotes and speaking with representatives from a few building supply centers in Winnipeg, I decided to go with Olympic Building Centre. The main reason for my choice was my experience in speaking with Coach Jeff, who provided some great product ideas that helped to achieve the results I was looking for. Throughout the summer, Jeff was responsive and provided excellent support in coordinating deliveries of the right material at the right time. I was also very impressed with the delivery truck drivers for their attention to detail and the care they took during the delivery.
I will most definitely contact Olympic Building Centre for my future construction projects.
I just received my insulation and poly from one of the Olympic drivers. I would like to say these guys are doing a great job!! When he comes to site he always reports to me so I know my materials have arrived and a couple of times he has helped offload too. The driver and I started chatting and he mentioned he was new. I shook his hand and thanked him for the way he brings material to my site and told him he is doing it the right way.
Jay Thompson, PCL Construction
I wanted to drop you a note to thank Olympic Building Centre for the excellent service provided during my recent transaction for deck materials. In particular, Andrew Irving provided fantastic service throughout the entire purchase process. His responses were timely, professional and knowledgeable. With an almost $8,000 purchase, the decision to proceed with Olympic was strongly influenced by not only his price competitiveness but just as important was Andrew’s attention to detail and customer satisfaction.
I petitioned quotes from many of your competitors. It was very apparent that many of these building material suppliers are either focused on contractors and not on the backyard builder such as myself or not simply focused on customer service whatsoever. In a day where service has all but become a thing of the past it is refreshing to know that the ‘ma and pa establishment’ still exists. Your business strategy is obviously working and the culture is being adopted by your employees.
Please know that with Andrew on staff I expect to return to purchase supplies for many of my upcoming projects. Additionally, I will be recommending Olympic to many of my friends or colleagues.
I wanted to take a minute to acknowledge how helpful Adam was today when I picked up my windows. I hadn’t thought it through on how to pack them in my truck. He made some great suggestions and found some scrap material to safely pack them in my truck.
I really appreciated the extra effort he put in. Hal
Impressed with their willingness to help, make sure everything is right, all at the same time with a smile on their faces. Kudos to the whole team that was there Sat. Oct. 20th. Marc
I had an order delivered on Monday and then a return and delivery the next day. I was totally impressed that my second delivery and return happened so quickly and efficiently. Howie, my Olympic Coach and Ed, the Driver, were great! Kevin
“We were sitting on the coach watching TV at 7:10 this evening thinking Olympic wasn’t going to show up.
We heard someone walking on the deck, looked outside and saw Erik. WOW!
Erik showed up with Ed to pick up my overage of materials. These two guys were professional in what they did, loaded the materials from the garage onto the forklift, shrink wrapped and tied the material on the truck without complaint. They did the job you sent them out here to do, well after hours. Their efforts are very much appreciated by my wife and myself.”
Bev and Dave Underwood
I wish to express my compliments to the driver for a job well done. The driver asked me if I needed help to bring 64 bags of Roxol Insulation into the house. I appreciate the fact that I didn’t have to ask for help, the offer along is, in my opinion, the real definition of customer service. Alberto
Howie, My wife called to tell me we received our lumber package already this morning. Thanks very much for the prompt delivery and the qualify customer service. Darcy Jones